Our Customer Commitment
We want you to enjoy shopping with us and love the products you order.
We are committed to making your shopping experience as convenient, private, and worry-free as possible. The following are our commitments to you.
Discreet Packaging and Billing
All products are shipped in 100% discreet packaging using a plain brown cardboard box that completely conceals the contents.
The package will display a neutral shipping label and will not show the X&X name, logo, or any information that reveals the contents of your order.
Your bank or credit card statement will show a payment to GL SPORTS GOODS INC.
We understand that privacy is important when ordering personal products, and we take every reasonable step to keep your purchase confidential.
Free Shipping on US Orders Over $90
Orders with a total value of $90 or more qualify for free shipping within the United States.
Your order will be delivered in an opaque brown box designed to protect your privacy.
30-Day Money-Back Guarantee
If you change your mind and wish to cancel your purchase, you may return the item within 30 days of receiving it.
Simply return the unopened and unused item in its original packaging to receive a full refund.
For health and hygiene reasons, products that have been opened or used cannot be returned unless they are defective.
Free Batteries
For products that require batteries, we will include the appropriate batteries with your order free of charge whenever applicable.
This allows you to begin using your product as soon as it arrives.
Same-Day Shipping
Orders are generally shipped on the same day or on the next business day, Monday through Friday.
The cut-off time for overnight delivery orders is 3:00 PM.
Where possible, orders placed before the daily courier collection at approximately 4:00 PM will be dispatched on the same day.
Shipping times may be affected by weekends, public holidays, product availability, payment verification, or circumstances outside our control.
Quality and Functionality
We only offer products that meet the quality and functionality standards established by our team.
We carefully select the products available on our website to provide a reliable and satisfying shopping experience.
Exceptional Customer Service
If you need assistance before or after placing an order, please contact us at info@xxsextoys.com.
Our experienced customer service team will do everything reasonably possible to assist you and help ensure that you are satisfied with your shopping experience and the products you receive.
Additional Information
For further information about delivery, order processing, returns, exchanges, and refunds, please review our Shipping Information and Returns and Refunds Policy.