Returns and Refunds

Our products are designed to satisfy you, and we want your shopping experience to be as worry-free as possible.

However, we understand that returns may occasionally be necessary. If you wish to return an item for any reason, we will do our best to provide you with a convenient and straightforward return process.

1. Changed Your Mind and Want to Cancel Your Order?

No problem. You may take advantage of our 30-day money-back guarantee.

If you are not satisfied with your purchase or have changed your mind, you may return the item to us in its original packaging within 30 days of receiving it.

Simply return the unopened and unused item for a full refund, excluding the original shipping costs. Alternatively, we can replace the item for you if you prefer.

Please note: Due to the nature of our products and for health and hygiene reasons, we only accept returns of unused items that remain in their original packaging, with all security seals intact and all documentation included.

Once the packaging has been opened, we cannot exchange or refund an item unless the item is defective.

2. Defective Products

We understand how disappointing it can be if your new product does not work properly.

If you receive a defective item, please contact us immediately so that we can arrange a replacement.

Please describe the defect in detail in your return letter and return the item together with its original packaging, instructions, accessories, and any other included materials.

Please note: For health and hygiene reasons, all products returned because of a quality issue must be thoroughly cleaned before being sent back to us.

Any returned item that is soiled or has not been properly cleaned will not be inspected. We reserve the right to refuse such returns.

If you would like a refused item to be sent back to you, you will be responsible for the applicable return postage costs.

3. Discrepancies and Damaged Packages

Any discrepancies, missing items, or damage to the package must be reported within 36 hours of delivery.

This allows us to contact the courier service provider immediately and investigate the cause of the issue.

Please retain the original packaging and provide photographs or other relevant information where requested, as this may assist with the investigation.

4. General Information Regarding Returns

We aim to process all eligible refunds or exchanges on the same day that we receive and inspect the returned item.

Please understand that an exchange can only be processed after the returned item has been received by us.

You remain responsible for the returned item until it reaches us. We therefore recommend using a registered or trackable postal service.

We cannot be held responsible for items that are lost, damaged, or delayed while being returned to us.

If you request a refund for items purchased as part of a bundle, promotion, or combined sale, you must return all items included in that offer.

If you choose to keep one or more items from the bundle, you may be required to pay the current individual price of the items you retain.

5. Return Address and Return Form

To obtain the correct return address and return instructions, please contact us at info@xxsextoys.com.

Please do not return an item before contacting us and receiving the relevant return instructions.

Please download and complete our return form before sending your item back.